White-label service terms
Last updated: 13 September 2026
These summary terms are intended to clarify the standard operating model. A separate proposal, statement of work or agency agreement may override or add to them.
Agency relationship
The agency retains ownership of its end-client relationship. dotcompals will not intentionally solicit an agency's end client for competing services during an active engagement.
Scope
Only work expressly included in the agreed scope is included in the stated fee. Major landing-page development, creative production, CRM work, complex ecommerce implementations and frequent client-facing meetings may require separate pricing.
Advertising spend
Google Ads media spend is separate from management fees and should normally be paid directly by the advertiser to Google.
No performance guarantee
Advertising performance depends on factors including market demand, competition, budget, pricing, website quality, offer quality, sales handling and tracking accuracy. No specific CPA, ROAS, lead volume or revenue outcome is guaranteed.
Access and security
Platform access should be granted using official user-access controls wherever available. The agency remains responsible for ensuring it has authority to provide access to any end-client systems.
Payments
One-time services are payable as stated on the service page or invoice. Recurring management arrangements may be subject to separately agreed billing terms. PayPal processing is subject to PayPal's applicable terms.
Cancellations and refunds
Because audits, setup and management services involve professional time, work already completed is generally non-refundable. If a project has not begun, any cancellation or refund request will be considered based on the actual circumstances and payment-processing costs.
Confidentiality
Non-public campaign, analytics and client information received during an engagement will be treated as confidential, subject to legal obligations and any separate confidentiality agreement.
Contact
For questions, email [email protected].